Customer services 632100321 or 321
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How to use

Using Lycamobile is simple. Just click below to learn more.
Get started  

 

According to the Rules for retention of data relating to electronic communications networks and public communication (Law 25/2007 of 18 October), the customer who buys a Lycamobile SIM card has to be identified in a point of sale authorized showing document prooving their indentity.
Once he/she has registered and activated his/her SIM card in the store, he/she can use.

Insert the Lycamobile SIM card in your phone and turn it on. Now you can make and receive calls and sms from your Lycamobile. Enjoy Lycamobile, if you need assistance go to the user guide, visit www.lycamobile.es, or contact Customer Service.
Top-up your balance  

You can buy Lycamobile top-up vouchers from your local retailer (or you can top-up online, please justclick here)

To top–up your balance using your Lycamobile in Spain, either

  • Enter *221*PIN#, press send, and your credit will be added instantly: or
  • Dial 221 (or 92#) and follow the instructions.

You can top-up your Lycamobile credit from another phone, or while you are abroad:

  • Dial +34632100221 and follow the instructions.
Check your balance  

You can check your balance at anytime.

To check your balance using your Lycamobile in Spain, either:

  • Enter *221# (or 94#), press send, and your balance will be shown on your mobile phone screen; or.
  • Dial 221 (or 95#) and listen to your balance

To listen to your balance while you are abroad:

  • Dial +34632100221 and follow the instructions.
Access your voicemail  

Your Lycamobile Voicemail service has been automatically activated, using your Lycamobile voicemail you can:

  • Listen to messages left for you
  • Record a welcome message to enable callers to recognise you
  • Personalise your voicemail settings
  • Select your preferred language
  • Set your voicemail access code to access voicemail from other phones.

Access your voicemail from your Lycamobile

To access your voicemail from your Lycamobile in Spain

  • Dial 121 (or 91#).

Using Voicemail from another phone or when you are abroad

You can check your voicemail from another phone in Spain or when abroad. Simply use your Lycamobile to call the voicemail menu and follow the instructions to set up a voicemail access code.

To access your voicemail from another phone or from abroad:

  • Dial +34632100121
  • Follow the instructions to enter your Lycamobile number
  • Follow the instructions to enter your voicemail access code.
Choose your own language  

You can select the language to be used for your Lycamobile Voicemail and Top up service. To select your preferred language:

  • Dial 221 (or 92#)
  • Select the 'Settings' menu.
  • Select the 'Change Language' option.
  • Select your preferred language
View your Lycamobile number  

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

  • Dial *321# or (97#).
Use your Lycamobile abroad – roaming  

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries

For information on countries where you can make and receive calls and SMS, and current charges please visit Click here

Contact Lycamobile Customer Services  

You can contact Lycamobile Customer Services

  • Dial 321 (or 93#) from your Lycamobile.
  • Dial 632100321 from another phone..
  • Dial +34632100321 from abroad.
  • Email us at cs@lycamobile.es
  • Visit our website at www.lycamobile.es