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Lycamobile Bundles FAQs

What is a prepaid SIM card?

A prepaid SIM card, to put it simply, is a chip that you insert in your phone to enable calling, texting and data services from the carrier of your choice. With a prepaid SIM, you do not need to sign any contracts forcing you into year-long commitments, so you can enjoy more flexibility to change and choose any network service provider whenever you want. Buying a prepaid SIM card is a low-cost way of keeping in touch with your loved ones, especially when travelling abroad.
When you buy a prepaid SIM card, you need to pay up front for the services it provides, which can include minutes to call local mobiles/landlines, international minutes, texts, data and other value-added services. With a prepaid SIM card, you have the flexibility to choose SIM only bundles that fit your needs and pocket. You can also easily change from one SIM plan to another when you use all your available allowance.

What are SIM only deals?

SIM only deals are essentially bundles of minutes, texts and data, and they can come with special offers such as extra minutes, texts or bonus data. When you choose a prepaid SIM card from Lycamobile, you get to choose from our wide range of SIM plans offering national minutes, international minutes, texts, data & more. The bundles come with one-month validity so you are free to choose any other plan (as per your needs) after you have used all your current SIM only plan’s allowance.
The best thing about SIM only deals from Lycamobile is that they are available for as low as €2,50! So, whether you need to get in touch with your loved ones overseas or locally, need data as low as 500MB or as high as 15GB (at 4G speed), we help you enjoy the power of true flexibility – while staying within your budget. Don’t forget to check our offers to find amazing call rates and new SIM only deals and data plans.

What is roaming? What are the charges for it?

Roaming is when you take the SIM you bought at home to another country and use it to make calls, send texts or use data. Lycamobile provides excellent EU and EEA roaming data allowances with our regular SIM only bundles so you don’t have to buy additional roaming data. Our roaming rates for using your phone abroad are very reasonable, so you can explore the world without the worry of running up expensive bills while keeping in touch with your loved ones back home.
When you join the Lycamobile family, you get to enjoy international roaming at local rates in X countries. You can easily check the roaming rates in the country you are planning to visit by clicking here – roaming rates

What is a Pay As You Go SIM?

A Pay As You Go SIM is the same as a prepaid SIM card. A Pay As You Go SIM is not locked into any contract; so you don’t need to stick to one SIM plan for long. You are also free to buy and use as many bundles as you need to if you use all your current allowance, which is not possible with contract-locked SIM plans. You can easily buy a Pay As You Go SIM and add credit to start making calls and sending texts, or buy a SIM only deal to start get all that and more as part of a bundle. In addition to that, you also have the option to buy stand-alone data plans, plans with only local minutes or plans with only international minutes to a specific country. Therefore, having a Pay As You Go SIM gets you access to all that a network has to offer, making it one of the most popular deals on the market!

Terms and Conditions

National

Terms & Conditions

If the customer has activated more than one bundle with minutes to the same destination, the minutes will be deducted from the bundle whose expiration date is closest to the call.

If the customer uses the minutes or data before 30 days, he can renew the same bundle up to a maximum of 3 times.

The roaming customers will be able to use the complete Voice allowance & Nat SMS there will be a fair-usage cap on data while they are in EU countries. Calls & SMS to Non-EU countries calls will be charged at Standard Roaming charge. Minutes and texts are subject to our Fair Usage Policy of 5000 each per month. If this is exceeded, customers will be charged at our Standard National. Calls to short numbers, 901, 902, premium and premium services are not included. Check the rates for calls to these numbers on www.lycamobile.es. Our roaming services are intended for customers who visit EU countries for periodic travel, like a holiday or a short trip. To use our EU roaming services you must first activate your SIM at home and top up with PAYG credit or to buy a bundle before you travel. If a customer stayed over a 4 month period in roaming, and if your usage of EU roaming allowances is greater than your domestic usage, we will notify you of this and then should be able to charge you at national PAYG rates. Customer can use National Voice and SMS as the way they use in Spain. Bonus allowances cannot be used in roaming.

Lycamobile Unlimited Plan allowances are for calls and SMS to standard Spain landline and mobile numbers, mobile internet usage in the Spain and to selected standard international countries* landline and mobile numbers (unless it’s specified as mobile). Other usage will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. A customer may have only one offer on their account and may not buy another during the 30day validity period. Any remaining allowance including extra credit after 30 days will not be carried over into the next 30day period should the customer renew their bundle (subject to auto renew the bundle after 30 days). Note that Lycamobile customers may now buy our bundles only using the main balance. This applies for both Standard and Saver Plan customers. If a standard plan customer activates a bundle from the available balance, then the bundle will be charged from both main and promo balance. The promo balance is debited based on pro rota basis depending on extra free credit which was given as part the top up voucher. the bundle credit (credit which Lycamobile gives for free for top up) cannot be used in roaming or to purchase a bundle or call / SMS premium numbers. Customer can use the bundle credit for out of the bundle usage charged at a Standard Pay As You Go rates in all tariff plans (includes; Saver, Smart and Standard plan). Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.

Offer valid from 30/06/2017.

*Usage limited to 5,000 minutes (national calls, international calls, calls between Lycamobile numbers in Spain) and 5,000 National SMS

Ilimitado M: *Usage limited to 5,000 minutes (national calls, calls between Lycamobile numbers in Spain) and 5,000 National SMS. Available since 24/01/2017 till 30/06/2017

Ilimitado L: *Usage limited to 5,000 minutes (national calls, calls between Lycamobile numbers in Spain) and 5,000 National SMS. Available since 24/01/2017 till 30/06/2017

Ilimitado S: *Usage limited to 5,000 minutes (national calls, calls between Lycamobile numbers in Spain) and 5,000 National SMS. Available since 24/01/2017 till 30/06/2017

Standard pay as you go rates

Landlines Spanish Mobile (Lycamobile) Spanish Mobile (Other mobile) Spanish SMS (Lycamobile) Spanish SMS (Other mobile) Internet
0.012€/min Free* 0.199€/min 0.133€/SMS 0.199€/SMS 0.169€/MB

Connection charge 0.379€

*Subject to conditions see our Free Lycamobile to Lycamobile calls offer for details

Lycamobile customers may now buy our bundles only using the main balance. This applies for both Standard and Saver Plan customers. If a standard plan customer activate/buy a bundle from the available balance, then the bundle will be charged from both main and promo balance. The promo balance is debited based on pro rota basis depending on extra free credit which was given as part the top up voucher.

International

Terms and Conditions EU bundle

If the customer has activated more than one bundle with minutes to the same destination, the minutes will be deducted from the bundle whose expiration date is closest to the call.

If the customer uses the minutes or data before 30 days, he can renew the same bundle up to a maximum of 3 times.

Lycamobile Lyca Globe M/L allowances are for calls and SMS to standard Spain landline and mobile numbers, mobile internet usage in the Spain and to selected standard international countries* landline and mobile numbers (unless it’s specified as mobile also Colombia rural prefix excluded in the bundle). Other usage will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. A customer may have only one offer on their account and may not buy another during the 30day validity period. Any remaining allowance including extra credit after 30 days will not be carried over into the next 30day period should the customer renew their bundle (subject to auto renew the bundle after 30 days). Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example). Offer Valid from 23/06/17.

Lycamobile Spain EU Plan allowances are for calls and texts from Spain to the standard Spain landline and to other mobile numbers, to a selected standard EU landlines and mobiles (unless it’s specified as mobile), and for mobile internet usage in Spain. Other usage will be charged at standard rates. Unlimited Calls and SMS to EU countries are subject to a fair usage of 5000 minutes and SMS. While in roaming, Unlimited Calls and SMS to EU countries are subject to a fair usage of 1000 minutes and SMS. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for the purpose of calculating remaining allowances. A customer may have only one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their bundle. Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.

The offer is valid until 30/04/2017

Lycamobile Todo Incluido 500 allowances are for calls to standard Spain landline and mobile numbers, to specified standard international* landline and mobile numbers and for mobile internet usage in the Spain.

Lycamobile Mundo 120, Mundo 400 and Mundo 800 allowances are for calls to standard Spain landline and mobile numbers and to specified standard international* landline and mobile numbers.

Other usage will be charged at standard rates. Allowances are valid for 30 days from the date of purchase. A customer may have only one offer on their account and may not buy another during the 30 day validity period. Any remaining allowance after 30 days will not be carried over into the next 30 day period should the customer renew their bundle. Note that promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a bundle.

Countries Included in International* Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States.

Mundo 800 T&C’s: Customers must opt in Mundo 800 bundle qualify for the promotion and will receive free Lycamobile Spain to Lycamobile Romania / Lycamobile Italy calls for the 30days from bundle top up was done. Free calls from Lycamobile to Lycamobile is subject to a fair usage of 3000 mins. Offer is valid for personal use only. After the expiry of free calls, the customer mustdo bundle top-up again to continue the free calls otherwise the customer will be charged at the standard tariff. This promotion is only available to Lycamobile Spain customers. Promotion is valid until 31/03/2017.

Lycamobile Plan 60, Plan 40 and Plan 30 allowances are for calls to specified standard international** landline and mobile numbers.

Other usage will be charged at standard rates. Allowances are valid for 7 days from the date of purchase. A customer may have only one offer on their account and may not buy another during the 07 day validity period. Any remaining allowance after 07 days will not be carried over into the next 07 day period should the customer renew their bundle. Note that promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a bundle.

Countries Included in International** Plan 60: Mexico, Canada, Malaysia, Turkey, India, Venezuela, China, Indonesia, Singapore, USA, Brunei, Hong Kong, South Korea, Thailand, Bangladesh.

Plan 40: Brazil, Chile, Colombia, France, Germany, Netherlands, Nigeria, Portugal, Poland, Romania, UK.

Plan 30: Argentina, Dominican Republic, Greece, Ireland, Italy, Paraguay, Peru, Russia, Philippines.

Plan 20: Poland, Romania, Italy, Spain, UK, France, Germany, USA, Austria, Belgium, Denmark, Norway, Sweden, Swiss, Netherland, Bulgaria.

The offers are for non-commercial, private, personal use only – Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.

World 800 New Bond Lycamobile: World 800 New Bond Lycamobile is for calls to landlines and mobiles of Spain and certain international fixed and mobile lines. This voucher is valid only for customers Savings Plan. Another use is billed at standard rates. Offers are valid for 30 days from the date of purchase. A customer can have only one bid and can not buy another during the period of validity of 30 days. Any remaining credit remaining after 30 days will not be carried forward within 30 days if the customer decides to renew his bond. Note that the promotional credit (credit Lycamobile has given customers free of charge) may not be used for the purchase of a bond.

Countries included in the offer are:

* Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Switzerland, United Kingdom, Czech Republic, Romania, Sweden.

* Latin America: (except Mexico landlines only supporting mobile numbers too): Argentina, Brazil, Chile, Colombia, Mexico, Paraguay, Peru, Dominican Republic, Uruguay, Venezuela.

* Other countries: Bangladesh, Canada, China, USA, Hong Kong, India, Malaysia, Morocco (landline only), Singapore, Thailand.

Customers can change the standard to SAVING Plan Plan at any time. However, customers must remain on saving plan at least 30 days before returning to the Standard Plan. The promotional offer extra free credit of 50% and 100% (€ 5 = € 7.5 / € 10, € 10 = € 15 / € 20 and € 20 = € 30 / € 40) is valid only for the Standard Plan Lycamobile and is not applicable to SAVING Plan. After changing the standard SAVING Plan Plan customers will lose your promotional credit. Lycamobile customers in Spain now have free minutes with every refill to call Lycamobile to Lycamobile in Spain free minutes are valid for 30 days from the date and value of the recharge. With a recharge of 5 € have 500 free minutes, € 10 recharge will free 1000 minutes, a refill 15 € will free 1500 minutes, a refill 20 € will have 2000 minutes free and will recharge 30 € 2000 minutes grátis After the promotion .A calls Lycamobile to Lycamobile shall be charged at 0 cents / min for first 15 minutes with a call setup of 0.249 € (VAT included) per call. Calls that exceed those minutes shall be charged to 12.1 cts / min (VAT included). Any changes will be notified in www.lycamobile.es.

Lycamobile customers may now buy our bundles only using the main balance. This applies for both Standard and Saver Plan customers. If a standard plan customer activate/buy a bundle from the available balance, then the bundle will be charged from both main and promo balance. The promo balance is debited based on pro rota basis depending on extra free credit which was given as part the top up voucher.

Data

Terms & Conditions:

If the customer has activated more than one bundle with minutes to the same destination, the minutes will be deducted from the bundle whose expiration date is closest to the call.

If the customer uses the minutes or data before 30 days, he can renew the same bundle up to a maximum of 3 times.

Lycamobile Unlimited Bundles allow calls and SMS to be made to landline and mobile numbers within Spain, Internet usage is valid within Spanish territory and with the Ilimitado Superior Bundle the user can also call fixed and mobile numbers from certain countries (see Bonus Details). Any other use will be charged according to the customer’s Rate Plan. The voucher is valid for 30 days from the date of purchase. The bonus will be renewed after 30 days if the user has a balance. The user can only buy the bonus using the actual balance and not the promotional balance (for both the Savings Plan and the Standard Prepaid Plan). The promotional balance cannot be used in roaming abroad, nor to purchase Bonuses nor to send SMS to Premium numbers.

Lycamobile Data Bundles have the following cost for all Lycamobile Rate Plans: € 6 for 1GB of internet data for mobile, € 9 for 2GB of internet data for mobile, € 14 for 3GB of internet data for Mobile or € 19 for 5GB of internet data for mobile and € 29 for 10GB of mobile data. All bundles are valid for 30 days from the date of activation.

All Bonds will automatically renew upon maturity. The customer must have the balance required to activate the Bundle. The Data Bundle will be paid via a single payment from the client’s balance. The Lycamobile user can purchase their bundles using only the main balance (both for the customers under the Savings Plan and the Standard Plan).

Special Offer:

– From January 2017 the user who activates a 3GB Bundle or a 5 GB Bundle will obtain 1GB for FREE automatically with both plans (Savings and Standard).

– From May 12, 2017, users that activate a bonus 2GB, 3GB or 5GB Navigators can get 2GB free by sending an SMS with the text DATOSGRATIS to 3535.

– From 20.06.2017 the customer who activated the 10GB Bonus can get 5GB for free. To benefit from this offer, the client has to send an SMS to 3535 with the text GRATIS5GB.

Offer valid until 06/11/2017.

If the use of Megas contracted by the Data Bonus is exceeded, it will be priced at 0.145 € per Mega consumed. All the Bonds are valid throughout the national territory. The speed of download or upload will depend on the quality of coverage as well as the theoretical speeds of 4G standard.

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