Using Lycamobile is simple, just click below for more information.
Can I keep my mobile number for a longer time without using the service?
Normally, we will keep your number for 60 days if you do not use our service. However, you may also keep your Lycamobile number for up to 1 year without using our service. Just dial *139*9999# from your Lycamobile number and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 5€ will be deducted from your balance.
Can I use VoIP Services on my Lycamobile?
Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.
Why I cannot send/receive SMS?
Firstly, please make sure you have enough credit to send SMS.
If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +34632100111 for Lycamobile Spain.
If you see a different number, enter +34632100111 and turn your handset off and on and re-try sending any unsent SMS.
If the problem remains please contact Customer Services.
How can I activate Internet access in my mobile?
To use the Internet, you must first set up your mobile phone.
If your terminal is not listed here
, you must set it manually. Within the settings, create a new access point with the following information:
Forgotten PIN / PUK Codes
If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.
If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.
If not please call our Customer Services team on 632-100-321/ 956-929-999 and they will be happy to help you.
If your mobile phone screen shows any of the following when you first put your Lycamobile SIM in your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
Where can I buy a Lycamobile SIM or Top-up My Balance?
Lycamobile SIM cards and top-up vouchers are available from thousands shops throughout Spain.
Shops include CSQ Non Stop Shops, Disa Shop, Cabinas Telefonics, Epay, Estancos, Euronet, First Data, H24, Red 30 Mil, Tele Recarga, Movistar and many more.
is your online destination to manage your Lycamobile account. You can register your details, monitoring your calls and texts, top-up and more.
Where can I find my Lycamobile number?
Once you've inserted your new Lycamobile-SIM, you can view the number by dialling *321# (or 97#). The number will also be available on the SIM packaging.
Can I keep my old mobile number?
Yes you can. You just need to follow a few simple steps to keep your old number:
Call your old network provider and inform them that you want to move to a different network.
Call Lycamobile Customer Care from your mobile on 321 or a landline on 632-100-321/ 956-929-999.
Our agents will then arrange for your old number to be brought to Lycamobile.
Are there any monthly or hidden charges?
How do I contact someone if I have a problem?
Visit the Contact Lycamobile page for full details of the various ways you can getin touch with us, or simply call 321 from your Lycamobile.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this iscalled SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is tobe careful about what sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
Where can I buy Lycamobile?
Lycamobile SIM cards and top-up vouchers are available from many shops throughout Spain.
How much does it cost to call Lycamobile Customer Services?
Calling customer services at 321 (or 93#) from your Lycamobile is free of cost. Calls to 632-100-321/ 956-929-999 from any other network are charged at your service provider's standard national rate.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the Spain to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply send your text, starting 00 followed by your country code, then your area code, then the phone number, then send. (You could also use a "+" instead of "00")
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our customer services team on 632-100-321 / 956-929-999 if you are unsure about your handset.
My handset seems to be locked
If your mobile phone screen shows any of the following when you first put your Lycamobile SIM in your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our customer services team on 632-100-321 / 956-929-999 for expert advice.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call, send a text or top up for more than 60 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.
My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact customer services on 632-100-321/ 956-929-999 as quickly as possible and one of our advisors will help you.
Can I send Premium SMS and make Premium Calls Using Lycamobile?
No, we do not offer premium rate SMS or calling at Lycamobile.
How much does it cost to access the voicemail?
Access your Lycamobile Voicemail service is free from your handset and has been automatically activated.
To access your voicemail from your Lycamobile in Spain dial 121(or 91#).
How do i activate roaming facility using Lycamobile?
- Roaming services are already automatically activated and they should work as soon as you go abroad.
- If you experience any problems, turn off the handset, turn it back on and this should usually fix the problem. If your problems persist, please contact Customer Service on 321 (or 93#)
What is the Auto top-up and howdoes it work?
You can use your debit / credit card to automatically top your account up. This means that when your account reaches a certain level - we will automatically top up your account with a pre agreed amount of money from your registered credit/debitcard. This saves you the problem of having to remember to top-up and means that you never run out of credit or experience any unnecessary inconvenience.
How do i set up Auto top-up?
Auto top-up is is the best way to always stay connected to your friends and family without running out of credit.
To set up Auto top-up, you need to
- Log on to MY LYCAMOBILE.
- Do a top-up using your debit or credit card.
While processing a payment, please select the Auto Top-up service and set the minimumlevel of credit you want on your phone at all times. You can also choose from €5,€10, or €20 for your top-up.
When your credit falls below your minimum level, your phone will automatically betopped-up.